This Privacy Policy explains how Netrik Technology Pvt Ltd (“we”, “us”, “our”), the company behind MemoBanao(“the Service”), collects, uses, discloses and protects your information when you use our website, web application and Android app. We are committed to handling your personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (the “DPDP Act”). Under this policy, Netrik Technology Pvt Ltd acts as the Data Fiduciary and you, the individual whose personal data we process, are the Data Principal. We process your personal data based on your consent and for the lawful purposes described below.
1. Information we collect
Information you provide
- Account details such as your name, business name, phone number and email address.
- Business data you enter into the Service, including memos, party and truck owner details, freight, advances, balances and commission records.
- Communications you send us, such as support enquiries and feedback.
Information collected automatically
- Device and usage information (app version, device type, log data, crash reports).
- Approximate location derived from your IP address for security and analytics.
- Cookies and similar technologies on our website (see Section 7).
2. How we use your information
- To provide, operate and maintain the Service and your account.
- To calculate balances, commission and reports from the data you enter.
- To secure your account, prevent fraud and enforce our Terms.
- To provide customer support and respond to your requests.
- To send important service notices and, with your consent, product updates.
- To improve the Service and develop new features.
3. Your business data belongs to you
The memos, ledgers and records you create are yours. We process this data only to provide the Service to you. We do not sell your data, and we do not use your business records for advertising.
4. How we share information
We share information only in these limited situations:
- Service providers: trusted infrastructure partners (such as Google Cloud / Firebase) who host and process data on our behalf under appropriate safeguards.
- At your direction: when you share a memo link, the people you share it with can view that memo.
- Legal reasons: where required by law, regulation or valid legal process.
- Business transfers: in connection with a merger, acquisition or sale of assets, with notice to you.
5. Data storage and security
Your data is stored on secure cloud infrastructure (Google Cloud Platform) and backed up automatically. We use industry standard measures including encryption in transit, access controls, MPIN protection for sensitive actions, and activity logging. While no system can be guaranteed to be perfectly secure, we work hard to protect your information.
6. Data retention and account deletion
We retain your data for as long as your account is active and for as long as needed to provide the Service. Account deletion is available on request: you may ask us to delete your account and its associated personal data at any time by contacting us, and we will do so, except where we are required to retain certain records to comply with a legal obligation. When the purpose for which personal data was collected is no longer being served, we erase it as required by the DPDP Act.
7. Cookies
Our website uses essential cookies to function and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
8. Your rights as a Data Principal
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you and how we process it.
- Request correction, completion or updating of inaccurate or incomplete personal data.
- Request erasure of your personal data, and deletion of your account, on request.
- Withdraw your consent at any time (this does not affect processing already carried out).
- Nominate another individual to exercise your rights in the event of your death or incapacity.
- Raise a grievance about how we handle your personal data.
To exercise any of these rights, or to raise a grievance, contact us at support@memobanao.in. We will respond within a reasonable time. If your grievance is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India.
9. Children
The Service is intended for businesses and is not directed at children under 18. We do not knowingly collect data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and change the “Last updated” date above. Significant changes will be communicated through the Service.
11. Contact and grievance redressal
If you have questions about this Privacy Policy, wish to exercise your rights, or want to raise a grievance about how we handle your personal data, contact Netrik Technology Pvt Ltd at support@memobanao.in or call +919177184073. We are the Data Fiduciary responsible for your personal data and will address your request within a reasonable time.